Starbucks Sucks Customer Reviews and Feedback
Starbucks Corporation is an American multinational chain of coffeehouses and roastery reserves headquartered in Seattle, Washington. As the world's largest coffeehouse chain, Starbucks is seen to be the main representation of the United States' second wave of coffee culture. Since the 2000s, third wave coffee makers have targeted quality-minded coffee drinkers with hand-made coffee based on lighter roasts, while Starbucks nowadays uses automatic espresso machines for efficiency. As of early 2020, the company operates over 30,000 locations worldwide in more than 70 countries. Starbucks locations serve hot and cold drinks, whole-bean coffee, microground instant coffee known as VIA, espresso, caffe latte, full- and loose-leaf teas including Teavana tea products, Evolution Fresh juices, Frappuccino beverages, La Boulange pastries, and snacks including items such as chips and crackers; some offerings (including their annual fall launch of the Pumpkin Spice Latte) are seasonal or specific to the locality of the store.
Headquartered in the Starbucks Center, the company was founded in 1971 by Jerry Baldwin, Zev Siegl, and Gordon Bowker at Seattle's Pike Place Market. During the early 1980s, they sold the company to Howard Schultz who – after a business trip to Milan, Italy – decided to make the coffee bean store a coffeeshop serving espresso-based drinks. Schultz's first tenure as chief executive, from 1986 to 2000, led to an aggressive expansion of the franchise, first in Seattle, then across the U.S. West Coast. Despite an initial economic downturn with its expansion into the Midwest and British Columbia, the company experienced revitalized prosperity with its entry into California in the early 1990s through a series of highly publicized coffee wars. Schultz was succeeded by Orin Smith who ran the company for five years, positioning Starbucks as a large player in fair trade coffee and increasing sales to $5 billion. Jim Donald served as chief executive from 2005 to 2008, orchestrating a large-scale earnings expansion. Schultz returned as CEO in the middle of the 2008 financial crisis and spent the succeeding decade growing its market share, expanding its offerings, and reorienting itself around corporate social responsibility. Kevin Johnson took over from Schultz in 2017, and continues to serve as the firm's chief executive.
A disgusted customer shared this comment on social media, "Star bucks sucks so bad! Starbucks employees can't spell. There are very few flavour choices. That overpowering scent that smells like stale old people hits you every time you open the door. *clears throat* How an earth can people write essays in here for hours? It truly baffles me."
Current Employee - Barista - Starbucks says"greedy corporation, corporate does not care about "partners", manipulative language in training sessions and general handouts"
Former Employee - Barista says"Poor working conditions, poor hours and variable management quality"
Former Employee - Barista says"Poor management, toxic work environment, rude customers."
Current Employee - Store Manager says"No work life balance they cuddle the baristas dont carecat all about their managers"
Former Employee - Key Holder says"Corporate company that doesn’t care about it’s partners. Constantly understaffed."
Former Employee - Shift Leader says"No support from upper management pay is not worth the job you do"
Former Employee - Barista - Starbucks says"Everything else besides free things"
Former Employee - Starbucks Barister says"exploitative employment practices, poor remuneration"
Former Employee - Barista - Starbucks says"Poor management They play favorites"
Former Employee - Store Manager says"Eveything Everyone customers coffee life"
Shift Supervisor (Former Employee) says"I have lost all my health, mental, dental, vision benefits and my future career I planned with this company I loved. I am considered non-rehireable with no future with the company. This is completely unfair and wrong. I have been severely traumatized and defamed by this company and I am continuing to seek justice and compensation. Cons: Discrimination, Wrongful investigation, singled out, retaliation"
Barista (Former Employee) says"I was underpaid and overworked, this was a very toxic environment. It was constantly stressful and not worth the pay at all. Please for your sanity do not work here."
Barista (Former Employee) says"Malas condiciones laborales y de gestión interna de la empresa"
Barista/Cashier (Former Employee) says"They don’t pay enough to deal with the customers that come in. The pay from barista to supervisor is terrible for three times the work. Training isn’t bad but the normal pay is terrible as well for how much you really do. Cons: Short breaks, low pay, pay:work ratio sucks"
Store Manager (Former Employee) says"Overrated. The company does not care about life balance. The culture is to work hard and not gain any praise or be rewarded. Training is not sufficient. Cons: Life Balance"
Barista/Shift Supervisor (Former Employee) says"The company as a whole cares but the specific location I worked at did not care at all. Very supportive coworkers who were all unpaid and over worked. The store manager is a narcissist. Cons: Everything"
Cashier/Barista (Former Employee) says"If you have fun coworkers then it’ll be good. Horrible pay for how much we have to learn and get treated. Management is always terrible and they are always in a bad mood. Cannot ask for help with out getting yelled at. Cons: bad pay, bad management, bad teaching system."
Barista (Former Employee) says"I unknowingly applied to the busiest store in our city. Worked the morning shift and was always overwhelmed by incoming customers who were never nice. We were constantly understaffed. Cons: Short breaks, low pay, low enthusiasm"
Barista (Former Employee) says"One of the lowest paid F&B company (full-time/part time). Consider working at different F&B, benefits and salary is better. Difficulty to go up the ranks. Cons: Low pay"
Barista (Former Employee) says"Starbucks Euro Garages is the worst place to work at. They don't care for staff or their needs. Rare breaks and made to do back to back sifts sometimes when other staff members dont show (which was frequently). Cons: Everything"
Barista (Current Employee) says"Worked in South Carolina Cons: Under paid/ cut your hours if you get sick to much."
Barista (Former Employee) says"Starbucks is not what you used to know. Low pay. Drinks not made properly. They don’t even freshly brew coffee throughout the day except one medium roast, Pikes Place. A coffee place that fresh coffee ready for you is not a priority. Lazy employees. Sad world when they work so hard from beginning to customer, and customer service ruins the beauty of the delivery. Hire better employees. People who care about the product."
Barista (Former Employee) says"It was the most awful work experience in my life. The management has no idea how to manage and that's a most important problem! They hire too many people giving them 10 hours weekly and making a crazy schedule. So if you have another part time job - it doesn't work. Cons: No time, no money, no dignity"
Barista (Former Employee) says"Very low salary, stressful and no respect from managers or coworkers. No benefits or anything. Treating employees poorly and always. No understanding from manager Cons: No benefit"
Shift Manager (full-time) says"If you’re looking for a company that csres for you, despite the pretty picture they paint for you on the outside, it is horrible. The store managers are horrible, they never take your side at all when it comes to customers. They teain you on de-escalation procedures, and making the moment right, but when you do and the customer is still upset, you get in trouble for it. You’re never appreciated and you’ll always be in the wrong. Cons: Short breaks, don’t have your back, over work you, randomly do hour cuts"
Starbucks Barista Trainer (Current Employee) says"Most stores have workers under the influence and not a good example on the future of selling coffee. I wish people come to work and keep the extra problems elsewhere. Cons: All Females run all the operations supervisor or not!"
Barista/Cashier (Former Employee) says"Terrible work environment hostile coworkers high pressure to be fast had to clean bathrooms hours cut sometimes during your shift very heavy cleaning required end of each shift very clicky Cons: Terrible pay"
Barista (Current Employee) says"This place takes your soul away. The managers are all a mess, and the hours are never reliable. The "benefits" aren't really benefits once you are a partner in the company."
Shift Supervisor/Key Holder (Current Employee) says"overworked and underpaid. this job is not worth it at all. unless you are planning on going to college (ASU), the only real benefit are the free drinks. and after a few weeks you get sick of everything on the menu."
Barista/Cashier (Former Employee) says"This job was full of drama and little pay. Really wasn’t worth wasting two years there! I’m very disappointed! Managers only care about themselves! :( Cons: Horrible management"
taysha perry says"My husband got me a coffee and he went to the one I Hate. They always get my drink wrong. I was a Starbucks manager for 10 years and most of Starbucks people argue with me when I say no foam they tell me they can't do that. I still continue to tell them they can do no foam. Anyway my husband got my coffee and brought it to me I didn't read the label and I drank it my throat was feeling a little funny so I looked at the description it was a Carmel almond milk late I am allergic to all nuts and I'm so glad I didn't have to use my epi pen I called them and informed them that they gave my husband the wrong drink. the girl on the phone laughed at me and then said she guesses I could get another one but this sort of thing happens all the time. WHAT!!!! I could of died and she just brushed it off like it was ok. My husband got me an espresso machine and now I don't have to go there anymore have a nice life starbuck's I would rather live and not die from a messed up drink again. And it's sad because I love Starbucks so much there are good baristas out there but it's rare. but it's manly lack of training."
Elizabeth Hernandez says"Disgusted the fact that their main page says you dont need experience, they dont care if you're disabled but guess what ? They obviously do care. I'm tired of applying one job after the next just to get turned down because I dont have the experience or the fact my disability could slow me down. All i do is support and support starbucks just to get trapped on. It's not my attitude because i never told anyone any of this but I'm starting to see starbucks is messed up for not giving me one single chance , Starbucks sucks"
D Christianson says"Starbucks does not care about its customers When you get political about the capital riot yet you ignore the whole year of 2020 when BLM and Antifa were burning businesses, violent behavior-looting- killing people- you don't care abou tALL of your customers"
Beanster Bean says"In the longest drive through line. Menu on line post holiday flavors. Eggnog and pumpkin spice, they were out. I was in line and by the time I got to the front I couldn't turn around and leave. Frustrating going back to catahoula coffee."
LJ says"In trying to resolve a complaint I have talked with several supervisors who have advised there is no one above them to talk to, they will provide no additional information. Supervisors can make up what ever they want as there is no accountability for there actions."
Helen says"Love Starbucks coffee and the people that work there are always very pleasant but the wait is horrible. This was the third time I been to the same location and waited at least 25 min in drive up.This will be the last time going for me."
Erik Sterling says"Sent a gift via the internet. It was not received and Starbucks very so to respond it now has been over a week. This seems to be a scam for them to take money and not give the gift for a company I admired. Maybe COVID 19 affected their cash flow and trying to use this gift card scam to increase their cash flow and help the stock numbers. Very sad"
George Hood says"good service i love coffee"
Jillan says"A good place for a good coffee, a little bit expensive"
Ethan C says"Cold coffee is not my kind, I wanted a xmas brew and should have been hot. I am giving them 3 stars because they exchanged my coffee when i made a complains. Xmas brew, is it really a xmas brew i wonder."
RobinDotNet says"Comcast still sucks, I can't download my github info, and I'm going to have to go to Starbucks to download it. I h… https://t.co/jaP2S7cCwk"
nicosngel says"@ocean_manz I’m sorry nico that sucks tiktokers have been really prissy abt Starbucks employees and artists lately… https://t.co/7PUmv4jUoZ"
reilzx says"no offense but meeting ryan cummings at starbucks randomly in the next year actually sucks @_ryancummmings lollll https://t.co/ahM8mmPwGA"
woodie_steve says"@emilymiller @panerabread Panera has great food, great bagels, great coffee, reasonable prices. Starbucks sucks al… https://t.co/OtxZmwHCWf"
In The News
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The Motley Fool reports"Will Panera's Coffee Stunt Make This a Lost Summer for Dunkin' and Starbucks?"
Warc reports"How Starbucks is using COVID-19 crisis to differentiate the brand"